1. CrackBerry Question's Avatar
    Hello,

    I've been using my BlackBerry Q5 with BB OS 10 for over a year and the navigation on BB Maps has never ever worked properly.
    I really don't understand why, resets, restarts etcetera don't work.
    Does anyone know how to fix this? I know there is a thread on this issue but there was no answer, and I can't find an answer anywhere on the internet. It's super annoying that it doesn't work now that I travel more by car.
    It does plan a route but when I actually want to navigate I get the error: Your GPS-location has not been found. Go to a place with a clear view of the sky without high buildings and try again (1013). (I'm using the Dutch version so I translated it). Of course GPS is turned on and all permissions have been given to the app to use it. I get this error wherever I am, even when I'm in the middle of a meadow.

    I really hope someone can help me out.

    Eline.
    09-25-14 01:21 PM
  2. DaFoxGrey's Avatar
    Go to BlackBerry World and install BlackBerry Virtual Expert.
    Use it to test the GPS system in Choose A Test and select GPS.
    If it fails there, it may be a OS issue, try reloading the OS or updating to a newer version and try the test again.
    If it still fails there, it may be a hardware issue.
    pneh likes this.
    09-25-14 01:32 PM
  3. pneh's Avatar
    Thank you for your reply.
    I think it may be a hardware issue, unfortunately.
    Blackberry Virtual Expert fails when I test the GPS.
    I have the newest OS version and I can't get my OS reloaded because Link keeps getting stuck in the process.
    DaFoxGrey likes this.
    09-25-14 02:48 PM

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