1. TheJackPlays's Avatar
    I just did a security wipe on my Q5 (as I thought this would fix my issue) but I still have an odd situation where there is a mysterious amount of space being taken up on my Q5. I literally wiped the phone and went straight into storage and got this:

    4.7 of 8 GB used

    Device storage details:

    System 2.06 GB User files 1MB Apps 644MB Free 3.22 GB

    What is going on here?
    08-28-15 12:29 AM
  2. TheJackPlays's Avatar
    08-28-15 12:35 AM
  3. H4zN's Avatar
    the creator of this thread had a similar issue:

    Device Storage Shortage Problem

    Posted via CB10
    08-28-15 12:36 AM
  4. TheJackPlays's Avatar
    Yes, I looked at that thread. But the conclusion there was it was an app that was installed that was causing the problem.

    I completely wiped the phone and just started it up, picked my language and went straight to storage....
    08-28-15 12:41 AM
  5. TheJackPlays's Avatar
    Just ran the CCleaner app as it was mentioned in the other thread...

    "Analysis completed 5.48 MB can be saved."

    08-28-15 01:14 AM
  6. H4zN's Avatar
    Go to Device Montor >> Storage, make a screenshot and post it here.


    Posted via CB10
    08-28-15 02:51 AM
  7. TheJackPlays's Avatar
    I did but it said it's waiting for mod approval. Not sure if this is standard for any pic posted or just because I'm new here...
    08-28-15 03:04 AM
  8. to boldly go's Avatar
    I just did a security wipe on my Q5 (as I thought this would fix my issue) but I still have an odd situation where there is a mysterious amount of space being taken up on my Q5. I literally wiped the phone and went straight into storage and got this:

    4.7 of 8 GB used

    Device storage details:

    System 2.06 GB User files 1MB Apps 644MB Free 3.22 GB

    What is going on here?
    Well, my own Q5 has 4.8 out of 8 used. The automatic 10.3 update (the first one) lept into my phone when i wasnt paying attention and luckily was a success. Its just the way it is.

    At first i was intending to prevent this on the Q5 due to its already limited storage, but having a 32 gigabite memory card makes it ok. I did have some complaints from the phone soon after that it was too full and i uninstalled a few pointless apps and its all cool.

    Correction, i forgot i gave that phone away and got another one which came with 10.3, and the old phone had 6.something filled up from the update before i deleted a few apps. This OS is 10.3.1.1779.
    08-28-15 03:06 AM
  9. TheJackPlays's Avatar
    Ok, looks like the pic posted now as the second post in this thread.
    08-28-15 11:34 AM
  10. Nicholas Recker's Avatar
    I had the same problem on my old q5.

    It happened when I had a failed update. The update downloaded, but failed to install.

    So the update downloaded files were taking up the space on my phone.

    When I would trry to restart the update I would get an error becauase there wasn't enough space.


    I went onto blackberry link and reloaded the device software, and that did the trick

    Posted via CB10
    08-28-15 11:42 AM
  11. TheJackPlays's Avatar
    I had the same problem on my old q5.

    It happened when I had a failed update. The update downloaded, but failed to install.

    So the update downloaded files were taking up the space on my phone.

    When I would trry to restart the update I would get an error becauase there wasn't enough space.


    I went onto blackberry link and reloaded the device software, and that did the trick

    Posted via CB10
    Tried this last night, sadly no change.
    08-28-15 12:22 PM

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