1. CrackBerry Question's Avatar
    I went to perform a security wipe of the phone and its been frozen on 98% completed for two days now. My software provider UBT have told me that I need to purchase a new phone, but think this is quite crazy when it has been working absolutely fine up to now. They said they can reload new software onto the phone, but they can't get the device to communite with my computer its plugged into to do the software update.
    Can anyone please help?
    01-17-17 10:07 AM
  2. Dunt Dunt Dunt's Avatar
    BlackBerry OS Archive Download the files that match your phone.

    Follow these instructions... [Guide] How to Load an OS Using Autoloader

    It should see your phone, even if LINK did not.
    01-17-17 10:19 AM

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