1. GraCal's Avatar
    Should I do factory reset using the "blackberry" password? I haven't bought a used device before and wanted to see if this is the route I should take. Thanks.

    Posted via CB10
    07-15-15 10:24 PM
  2. rebroker2009's Avatar
    Someone elses stuff is still on it? How dumb, yes use the word blackberry, then install OS of your choice

    Blackberry Passport running 10.3.2.2339
    07-15-15 10:30 PM
  3. anon(9208252)'s Avatar
    That will just wipe your device and it will be like setting it up like new.
    07-15-15 10:31 PM
  4. ray689's Avatar
    Depending what OS the used device is on, make sure you turn off BlackBerry Protect first. If it's on 10.3.2 and protect isn't turned off, it will require you to sign in with the original BBID which is the person you bought it from.

    Posted via CB10
    07-15-15 10:52 PM
  5. GraCal's Avatar
    I was asking prior to seeing the device (Z10), I had ordered it while on vacation and it dawned on me that I may want to wipe it and start over. This came from a business and it looks like it was wiped clean. Thanks for the info!

    Posted via CB10
    07-15-15 11:46 PM

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