1. biobilly's Avatar
    My wife's phone is still on 10.3.1.1865. Wondering where to go to get the upgrade? Thanks in advance.

    Posted via CB10
    07-05-15 10:59 AM
  2. kbz1960's Avatar
    If your carrier hasn't released an update then you can try a leak.

    BB10 Leaked/Beta OS - BlackBerry Forums at CrackBerry.com
    07-05-15 11:17 AM
  3. biobilly's Avatar
    My carrier has released an update as I have updated my phone but my wife did not get an update. Same carrier Virgin Mobile.

    Posted via CB10
    07-05-15 01:17 PM
  4. scrannel's Avatar
    My carrier has released an update as I have updated my phone but my wife did not get an update. Same carrier Virgin Mobile.

    Posted via CB10
    Are both your phones "branded" to Virgin Mobile?
    07-05-15 02:07 PM
  5. Matty's Avatar
    My carrier has released an update as I have updated my phone but my wife did not get an update. Same carrier Virgin Mobile.

    Posted via CB10
    I've seen this issue before, take your sim card out, reboot the device and then once the device has booted, re-insert the sim card and check for the update.

    I did this with mine and it worked. Hope it does for you to

    Posted via BlackBerry Q5 on 10.3.1.2576
    scrannel likes this.
    07-05-15 02:15 PM
  6. biobilly's Avatar
    Matty your a genius!! It worked. Thanks so much for your help.

    Posted via CB10
    07-06-15 12:31 AM
  7. Matty's Avatar
    Matty your a genius!! It worked. Thanks so much for your help.

    Posted via CB10
    Your welcome. Enjoy your new OS.

    Posted via BlackBerry Q5 on 10.3.1.2576
    07-06-15 03:57 AM

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