1. CrackBerry Question's Avatar
    New DTek50, update shows available but it won't update, I've tried 3 different wifi connections and with wifi off so that it would use my data, no luck. I just keep getting the message Couldn't download retry download.

    is there software I can download and update from my computer?
    08-26-16 04:29 AM
  2. freeyo's Avatar
    Have you changed BlackBerry id to the new device? If you have the contact BlackBerry...
    Did you know that PRIV & the DTEK50*come with 12 months of free, complimentary support?

    PRIV: Call 1-866-533-8067 (Canada\USA), or 0800-141-3330 (UK)*
    DTEK50:*CALL 1-855-556-2522 (Canada\USA), OR 0800-141-3330 (UK)!

    Posted via the CrackBerry App for Android
    08-26-16 11:09 AM
  3. Fret Madden's Avatar
    New DTek50, update shows available but it won't update, I've tried 3 different wifi connections and with wifi off so that it would use my data, no luck. I just keep getting the message Couldn't download retry download.

    is there software I can download and update from my computer?
    Settings -> Storage/USB -> Cache: tap that, press OK to clear, then reboot and try manually updating
    08-26-16 11:12 AM

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