1. nshimayvan's Avatar
    Hello everyone, I have problem with my BlackBerry Q10, when i played video, the screen is coming black so i don't know what's wrong. My BlackBerry Q10 is running: *OS: BlackBerry 10 *OS Version: 10.2.1.3247 Plz help me

    Posted via CB10
    Last edited by nshimayvan; 09-05-14 at 01:22 PM.
    09-05-14 01:12 PM
  2. blueyestm's Avatar
    is it a you tube video on a website or via your twitter app? because that happens to me too and I have to open that link in the youtube app to view it.
    09-05-14 01:40 PM
  3. nshimayvan's Avatar
    Thanx for replying to me Blueyestm so my friend sent to me a video on my BlackBerry Q10 but i can't watch it, when i opened it, the screen is coming black but i heard audio for that video

    Posted via CB10
    09-05-14 05:58 PM
  4. FF22's Avatar
    Do you know the format of the video? On certain formats are supported.

    If you download on computer, Media Info, it can identify the nature of the video and audio portions of that file. If you copy it to your computer can you see and hear it?
    09-05-14 07:14 PM

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