1. Rameez Moiz's Avatar
    Team,

    My friend got a Z10, and he is unable to send and receive bbm messages on his data plan but is able to make a voice and a video call. As soon as he connects to the wireless network the messages starts to be sent.

    Sent from my Q10SQN100-5/10.2.1.3247
    10-24-14 02:44 AM
  2. Richard Buckley's Avatar
    Does he have the BlackBerry logo displayed near the signal bars when on wireless? If not his service is probably provisioned wrong and he needs to talk to his carrier.
    10-24-14 09:19 AM
  3. JREwing's Avatar
    One reason I gave up on BBM. I would send messages, and it would be 20 minutes before the other person received them. Tried to make it work, but it didn't make any difference where I was, it would not work consistently.
    I just reverted to the basic text messaging.
    10-24-14 09:28 AM
  4. AnimalPak200's Avatar
    One reason I gave up on BBM. I would send messages, and it would be 20 minutes before the other person received them. Tried to make it work, but it didn't make any difference where I was, it would not work consistently.
    I just reverted to the basic text messaging.
    That's a different issue.

    What the OP is dealing with is a carrier that separately provisions BlackBerry services. And yes, I know BB10 devices do not need BIS, but there have been many examples of carriers that force you to get a BlackBerry specific data plan in order to connect to any BlackBerry server.

    To that end, OP : tell your friend to contact their carrier and ask them if they offer a data plan for BlackBerry devices.

    Posted via CB10
    10-24-14 09:41 AM

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