1. CrackBerry Question's Avatar
    Hello,
    I recently switched service providers and have been unable to receive or send emails since then. When I go to Setup - Email Accounts, I see a message 'Looking for updates' during a long time, then another message 'Connecting to email settings' and then another message appears that says 'Device had a problem connecting to the server'. I cannot even get to the email settings to figure out what is wrong because the message 'Device had a problem connecting to the server' keeps popping up.
    I tried to access the internet, I can do it with the Opera browser but not with the default browser.
    I used the device analyser, the network checker failed the blackberry service test.
    Any advice would be appreciated.
    Thank you.
    02-10-17 02:57 PM
  2. Dunt Dunt Dunt's Avatar
    Did you make sure your new provider enabled BIS?
    Laura Knotek likes this.
    02-10-17 03:11 PM
  3. Cassian Ljdtm's Avatar
    Did you make sure your new provider enabled BIS?
    I had a text message yesterday from the provider saying that the BIS service was activated but nothing changed...
    02-10-17 03:38 PM
  4. Dunt Dunt Dunt's Avatar
    I had a text message yesterday from the provider saying that the BIS service was activated but nothing changed...
    Been a long time since I used BBOS..... try reactivating you phone with your provider, in order to make sure you Service Books are loaded. (*228 was how it worked with Verizon)
    02-13-17 08:16 AM
  5. joeldf's Avatar
    There's also something buried in "Settings" to re-register with the servers. I forget exactly where. It's been a while dealing with BIS for me too.

    Joel
    02-13-17 08:20 AM
  6. Cassian Ljdtm's Avatar
    after registering the phone, everything worked fine
    thank you for your help !
    Dunt Dunt Dunt likes this.
    02-13-17 12:57 PM

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