1. Pat003's Avatar
    Wonder if anyone can help me with this. I've got a Z10 and I've downloaded a few songs from Soundcloud (website, don't use the app), but when I come to play them I get "Unable to play file" message. This even happens to tracks that I have previously had on the same phone and listened to. Hasn't happened to all songs I've downloaded, but seems to becoming more regular

    Has anyone had this problem? If so, anyway of sorting it out?
    09-05-14 03:23 AM
  2. zocster's Avatar
    Hi, can you tell us what format is the music? What OS are you running?

    Sent from my white Q10 using Tapatalk
    09-05-14 03:53 AM
  3. Pat003's Avatar
    I'm running 10.2.1.2977. Can't tell you what format the music is, because when I look at the properties the file type field is blank
    09-05-14 04:45 AM
  4. MobileMadness002's Avatar
    And what about the file types of the files you can play? It is possible those that cannot be played are corrupt and a redownload may solve that issue.
    09-05-14 06:07 AM
  5. Pat003's Avatar
    The ones I can play show as MP3. Just tried deleting and re-downloading one of the tracks, but no joy.
    09-05-14 09:02 AM
  6. masterscarhead1's Avatar
    How did you download it?
    I just downloaded via PC and transferred to Z10
    Plays fine (I'm currently on 1154, but I've done this on 10.2 too)
    09-05-14 09:06 AM
  7. Pat003's Avatar
    I just go to the website on my phone and download from there straight to my phone
    09-05-14 09:07 AM
  8. masterscarhead1's Avatar
    I just go to the website on my phone and download from there straight to my phone
    Try to download from PC/mac
    See if that works.
    09-05-14 09:09 AM
  9. Pat003's Avatar
    Try to download from PC/mac
    See if that works.
    That's worked thanks. Bit frustrating that I can't download straight from the website
    09-08-14 08:06 AM

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