1. MuizzAdeni's Avatar
    Hello,
    I recently bought a new BlackBerry Q10, I had a BlackBerry Bold 9790 running on OS 7 before this and I had backed it up from BlackBerry Desktop Software. I had no knowledge that BlackBerry 10 devices don't work with BlackBerry Desktop Software, so I sold my Bold 9790 and then bought a Q10. I need to recover all the data of my old Bold 9790 to my Q10, but sadly Q10 doesn't work with BlackBerry Desktop Software. If I download BlackBerry Link it will ask me to connect my old device to transfer files.

    So basically I need to transfer the backup file of my old phone to the new phone.
    Please help me out. Thanks.
    06-22-14 12:09 PM
  2. MobileMadness002's Avatar
    Hmmm. Maybe buy another OS 7 device to restore the data to and then do a device switch. Othewrwise just start fresh. Since that is the only copy of your data it cannot be too important.
    MuizzAdeni likes this.
    06-22-14 12:18 PM
  3. MuizzAdeni's Avatar
    I can borrow someone elses, im not sure if that person will allow me. I cannot start fresh as that phone had a lot of data which is very important to me, there should be a way to track down that folder containing my backup files so I can transfer them to my Q10
    06-22-14 12:53 PM
  4. MobileMadness002's Avatar
    Best of luck.
    06-22-14 01:42 PM
  5. MuizzAdeni's Avatar
    I might have found the solution to it, BlackBerry Support Forums were able to get the most closest solving it Re: Transfer old blackberry device data to new Bla... - BlackBerry Support Community Forums
    06-22-14 01:49 PM

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