1. CrackBerry Question's Avatar
    I have been trying to transfer my data from my bb9930 to a new z30. I have been using blackberry link on my pc to do the switch. It goes through the process of copying data from my device. At the end I get a message that says "X Data could not be copied fom your device due to the following errors: verify that your device is turned on and connected to blackberry link, and try again."

    What is the issue?
    thanks
    08-21-14 06:05 PM
  2. jaydee5799's Avatar
    I had that happen to me this evening with my Z30. I restarted the PC and rebooted my phone. Then it all worked
    08-21-14 06:09 PM

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