[CrackBerry Question]

hi after removing the back case of my berry Q10 ,touch sensor failed to function what could be the reason i did not remove the battery?

[jaydee5799]

Maybe you removed a cable internally. Better watch a youtube video and make sure you put everything back properly.

[FF22]

Let me ask for some clarity. Did you just remove the normal back that protects the battery, sim card and sd card? Or did you being to take the phone apart?

Have you tried

Try a restart:

Press and HOLD both Vol Up/Down buttons. Keep holding while the screen goes fully black (ignore the screenshot), keep holding through the Black/White logo and when the Colored Logo shows up, release those buttons.

If you have the STL100-1 variant the volume button reset method doesn't work. In that case, Press and HOLD the Power On Button until you see the LOGO as above