1. Hrishi Namdhar's Avatar
    My BlackBerry Z3 stj100-1 on os 10.3.1.1779... it's touch not working properly.... sometimes it's touch works and sometimes not... sometimes it's party work sometimes not.... sometimes it's top baggle automatically swap down many times until screens awake and touch stop working.
    Why I face this problem... and my BlackBerry is although one year old and out of warranty but still it's in brilliant condition, and I could not dropped it at once

    Posted via CB10
    07-29-15 02:27 AM
  2. rebroker2009's Avatar
    Did you recently install an autoloader? Did you change the sensitivity settings recently?

    Blackberry Passport running 10.3.2.2339
    07-29-15 03:37 AM
  3. Hrishi Namdhar's Avatar
    Did you recently install an autoloader? Did you change the sensitivity settings recently?

    Blackberry Passport running 10.3.2.2339
    No...
    I was just use my mobile in night and when I wake up and try to use my mobile it's touch was not working.... getting shocked*

    Posted via CB10
    07-29-15 05:29 AM
  4. Hrishi Namdhar's Avatar
    From 2 days it's touch was not working because it's top line automatically swap down many times when I touching screen.... but today it's top baggle did not working otherwise almost touch working well from 10 hours.
    I try BBVE app for testing display touch...

    Click image for larger version. 

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    Posted via CB10
    Last edited by Hrishi Namdhar; 07-29-15 at 01:07 PM.
    07-29-15 05:36 AM
  5. Hrishi Namdhar's Avatar
    Please help me guys..... I can't swap down from top side.... what I do... I know it's will be not big deal but still slightly upper part of screen touch not working

    Posted via CB10
    07-29-15 12:25 PM
  6. guygardner73's Avatar
    Press and hold the up and down volume keys. Ignore the screenshot and continue holding the buttons until you see the BlackBerry logo. Make sure you screen is nice and clean.

    PassportSQW100-1/10.3.1.2576 O2 UK
    07-29-15 12:31 PM
  7. Hrishi Namdhar's Avatar
    Press and hold the up and down volume keys. Ignore the screenshot and continue holding the buttons until you see the BlackBerry logo. Make sure you screen is nice and clean.

    PassportSQW100-1/10.3.1.2576 O2 UK
    I did it already.... but not enough I think.... and screen also clean

    Posted via CB10
    07-29-15 12:32 PM
  8. arjun singh10's Avatar
    Give BlackBerry service

    Posted via CB10
    07-29-15 12:49 PM
  9. Hrishi Namdhar's Avatar
    Give BlackBerry service

    Posted via CB10
    I live in near Udaipur and There is no service centre near me... I think only in jaipur, in Rajasthan.
    And I I sent it then what will happen next, although it's out of warranty, and how much money I should to pay

    Posted via CB10
    07-29-15 12:56 PM
  10. rebroker2009's Avatar
    Ok, whats a baggle?


    Blackberry Passport running 10.3.2.2339
    07-29-15 12:57 PM
  11. Hrishi Namdhar's Avatar
    Ok, whats a baggle?


    Blackberry Passport running 10.3.2.2339
    My mean was... top side of screen

    Posted via CB10
    07-29-15 01:05 PM
  12. guygardner73's Avatar
    Unfortunately it sounds like it's broken. Before sending it for repair try to load a more recent OS on it via sachesi or autoloader.

    PassportSQW100-1/10.3.1.2576 O2 UK
    07-29-15 06:37 PM
  13. Hrishi Namdhar's Avatar
    Unfortunately it sounds like it's broken. Before sending it for repair try to load a more recent OS on it via sachesi or autoloader.

    PassportSQW100-1/10.3.1.2576 O2 UK
    I can't load os through autoloaders... I am thirstily waiting for OTA update... in india still no updates....when we will get, 'I know very soon but still when'

    Posted via CB10
    07-30-15 03:26 AM
  14. vergiove's Avatar
    I can't load os through autoloaders... I am thirstily waiting for OTA update... in india still no updates....when we will get, 'I know very soon but still when'

    Posted via CB10
    You can't or you never did this before?

    Posted via CB10
    kbz1960 likes this.
    07-30-15 03:33 AM
  15. Hrishi Namdhar's Avatar
    You can't or you never did this before?

    Posted via CB10
    Both... of courses I didn't do this before,
    Actually I have computer but here is so much power cut problem, any time they can cut power and if it's happen during load OS then I think it's will be more dangerous for my BlackBerry Z3

    Posted via CB10
    07-30-15 03:40 AM
  16. guygardner73's Avatar
    Both... of courses I didn't do this before,
    Actually I have computer but here is so much power cut problem, any time they can cut power and if it's happen during load OS then I think it's will be more dangerous for my BlackBerry Z3

    Posted via CB10
    You're right, power failure would not be good. Any chance of downloading the autoloader to a flash drive and going somewhere (office maybe) where you can get access to a PC in a more reliable area?

    PassportSQW100-1/10.3.1.2576 O2 UK
    07-30-15 05:04 AM
  17. guygardner73's Avatar
    Or find someone with a laptop. The laptop battery should be enough to ensure power continuity in case of a power cut.

    PassportSQW100-1/10.3.1.2576 O2 UK
    07-30-15 05:05 AM
  18. Hrishi Namdhar's Avatar
    Or find someone with a laptop. The laptop battery should be enough to ensure power continuity in case of a power cut.

    PassportSQW100-1/10.3.1.2576 O2 UK
    I am just 19 not working now, I try some time to arrange laptop but not possible .... so not possible

    Posted via CB10
    07-30-15 01:19 PM
  19. guygardner73's Avatar
    I am just 19 not working now, I try some time to arrange laptop but not possible .... so not possible

    Posted via CB10
    Oh dear, I would take it back to the shop and try for a replacement.

    PassportSQW100-1/10.3.1.2576 O2 UK
    07-30-15 09:55 PM
  20. ginmit's Avatar
    I can imagine your situation.
    So try finding a local store that is reputed for BlackBerry service.
    I feel that these local guys are the reason most BlackBerry OS users from the old days and the few nowadays remain.
    Let me know if you find anybody.
    If it is a hardware problem, then I suggest you write to the main service center wherever formally and request them if you can send your device in or whatever understanding you can come to.
    If all fails with the communication to the service center then at least ask for an official email address or anyone you can email about your service related problems to.
    (its a very long shot, but no harm trying).

    BlackBerry Classic, Passport and Z30 .
    07-31-15 03:37 AM
  21. Hrishi Namdhar's Avatar
    I can imagine your situation.
    So try finding a local store that is reputed for BlackBerry service.
    I feel that these local guys are the reason most BlackBerry OS users from the old days and the few nowadays remain.
    Let me know if you find anybody.
    If it is a hardware problem, then I suggest you write to the main service center wherever formally and request them if you can send your device in or whatever understanding you can come to.
    If all fails with the communication to the service center then at least ask for an official email address or anyone you can email about your service related problems to.
    (its a very long shot, but no harm trying).

    BlackBerry Classic, Passport and Z30 .
    Yaa you are right and Thanks for your help,
    But can you tell me how much I should to pay if there is and hardware issue in my mobile

    Posted via CB10
    07-31-15 03:48 AM

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