1. Nikhil Reddy1's Avatar
    Hi I am a user of black berry z10,recently I updated my mobile software to 10.3.1 from 10.2 .Since, then my phone is getting restored to factory settings when I switch it off and on it and when I restart my mobile.So, I restored my mobile software to my previous version 10.2 using BlackBerry link.since, then I am not getting any update for upgrade of software to 10.3.Please help me with this issue...

    Posted via CB10
    03-11-15 09:55 PM
  2. conite's Avatar
    Here is the fix for the factory reset issue:

    http://www.blackberry.com/btsc/KB36747

    As far as the update is concerned, you will have to wait until it gets released again (they pulled it because of some reported problems), or load the latest 10.3.1.2267 leak yourself.

    Z30STA100-5/10.3.1.2267
    03-11-15 10:07 PM
  3. Nikhil Reddy1's Avatar
    Is it safe to install autoloader on my device. .If I install autoloader will I be getting further updates of software what everyone is going to get and Will there be any violation of warranty.

    Posted via CB10
    03-12-15 11:54 AM
  4. conite's Avatar
    Is it safe to install autoloader on my device. .If I install autoloader will I be getting further updates of software what everyone is going to get and Will there be any violation of warranty.

    Posted via CB10
    No issues with either.

    Z30STA100-5/10.3.1.2267
    03-12-15 01:03 PM

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