[Matty]

So, for some reason today, my Q5 is telling my Sim Card is network locked and I can't use it on my network which I have been using for the past 5 years with no issues... but as you will see in the below photos it's clearly a lie and my phone and sim card is unlocked since I'm on a "Pre-paid" account No Contract. What would I do?
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Posted via BlackBerry Q5 on 10.3.1.2576

[Al moon]

have you tried your sim in another phone or another sim in your phone

[Matty]

have you tried your sim in another phone or another sim in your phone

Nope, I only have one SIM. I removed it from my Q5 and "cleaned it" seems to be working again now, maybe it was just a software bug or glitch?

Posted via BlackBerry Q5 on 10.3.1.2576

[Prop_r]

What do you mean by "cleaned it?"

Posted via CB10

[rajeshsubburaj]

I had similar issue. Now i have replaced the SIM. It seems to be working. But earlier the SIM
used to get recognized work for sometime and then again show some error. I am using a Q5. Hope it gets solved. Its partly due to the water clogging in sim tray and the damaged sim as well in my case. But it did appear like a software bug as it managed to work for some time after inserting the SIM before stopping to work.

[dalight13]

Happened to me and my passport a month ago. I took out my sim and put it back in, then I restarted the device.. not sure if anything else but time fixed it

Posted from my Canadian PassportSQW100-1/10.3.2.2639