1. CrackBerry Question's Avatar
    Hi all
    after i updated to OS 10 the phone completely gone crazy
    when i open the Settings it just open a black screen and nothing else and some apps is like that
    and the camera when i open it i get this error "The media library can't be accessed please try again later or restart your device if the problem persists." i did restart but it didn't work .
    and the Black berry hub screen stuck on "preparing blackberry hub"
    and when i connect my device to pc it wont recognize it anymore.
    pls help i dont know what to do
    04-08-17 12:03 AM
  2. Bla1ze's Avatar
    Has it been 24 hours since you updated? There's known issues with BlackBerry 10.3.3.

    BlackBerry investigating device performance issues with BlackBerry 10.3.3 update

    The best advice is to wait 24 hours if possible and see if it's fixed after that. If it's not, alternatively, you can use an autoloader to reload your OS.
    04-08-17 12:11 AM
  3. Uzi's Avatar
    From the recent knowledge base I remember it said leave it for 24 hours
    04-08-17 12:15 AM
  4. 2 steps from hell's Avatar
    Has it been 24 hours since you updated? There's known issues with BlackBerry 10.3.3.

    BlackBerry investigating device performance issues with BlackBerry 10.3.3 update

    The best advice is to wait 24 hours if possible and see if it's fixed after that. If it's not, alternatively, you can use an autoloader to reload your OS.
    I'll try and share the result
    thank you
    04-08-17 12:38 AM

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