1. bobs01's Avatar
    Hi all,
    I have just got a replacement blackberry passport as there was an issue with the previous one. I am trying to transfer my data across to the new phone using an SD card. Have loaded the data on to the SD card and when I try to access it on the new phone it won't allow me to get at it. The phone registers that there is data on the phone but won't let me see the files to copy. Any suggestions??
    Cheers

    Posted via CB10
    07-18-15 07:16 AM
  2. jaydee5799's Avatar
    so your data is on the old passport device memory and you want to move it to the new SD card?
    cable your old phone to a PC and copy everything in the device memory to your PC and then move it to the SD card either with an adapter or by cabling your new phone with the card. IS this what you mean?
    07-18-15 07:37 AM
  3. bobs01's Avatar
    Hi and thanks for replying. I have transferred the data on the old passport to the SD card. My photos contacts etc. It is just that the new phone can't read the file. The data is def on the card but can't access it on the new phone. Cheers

    Posted via CB10
    07-18-15 07:49 AM
  4. eywong's Avatar
    How did you copy the files to SD? How did you verify that the copied files on SD were good? Is the old phone available?
    07-18-15 08:27 AM
  5. Nicholas Recker's Avatar
    Make sure the card isn't encrypted by the old passport.

    Posted via CB10
    07-18-15 08:57 AM
  6. bobs01's Avatar
    Thanks for your replies. The card def isn't encrypted and I still have my old passport. The files were encrypted previous but I undid the encryption. Is there any new safe guards when transferring data?

    Posted via CB10
    07-18-15 10:52 AM
  7. jope28's Avatar
    Thanks for your replies. The card def isn't encrypted and I still have my old passport. The files were encrypted previous but I undid the encryption. Is there any new safe guards when transferring data?

    Posted via CB10
    Have you tried restarting the phone?
    I've had that happen with my 64g card after an update.

     Frosty White Q10/10.3.2.2339 CB10
    bobs01 likes this.
    07-18-15 11:37 AM
  8. bobs01's Avatar
    Thanks Jope,

    That worked a treat!! The old on/off trick!!

    Cheers

    Posted via CB10
    jope28 likes this.
    07-18-15 01:37 PM

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