1. paulmyers43's Avatar
    Hi all, just done a security wipe on my z10 after the screen rotation or the compass didn't work, and still won't work now any ideas pleeeeeese.

    Posted via CB10
    09-30-14 10:58 AM
  2. just_luc's Avatar
    Hi Paul,

    Unfortunately it seems like you have a hardware issue.. a failed sensor.

    You should be able to verify that using BBVE (you can download it from BlackBerry world if you don't have it already)

    Is your device still under warranty?
    09-30-14 11:36 AM
  3. paulmyers43's Avatar
    Cheers thxs for that, says they are unavailable .will look at the warranty.

    Posted via CB10
    10-01-14 01:35 PM
  4. dannyboy0407's Avatar
    Is their any update on this. I have the same issue. My z10 will not auto rotate. I have run all the tests for it will Bbve. The sensor is fine. My compass works as well. It just won't auto rotate when I surf the Internet or with any other program.

    If their are any known remedies can someone post it.

    Posted via CB10
    11-16-14 11:00 AM
  5. dannyboy0407's Avatar
    My problem started in and around the same time as the person above. My wife has a z10 as well. Hers was doing it but it started working again one day.

    Posted via CB10
    11-16-14 11:01 AM

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