10-11-15 11:23 AM
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  1. DWR69's Avatar
    DWR69
    Hello everybody,

    The "w" key on my Q10 keypad doesn't work well (sometimes too sensitive, sometimes does not work at all). I bought it online on the Canadian Blackberry Shop unlocked but I can't find any phone number or process to return it for having it fixed. My Q10 is still on warranty.
    Does anyone know what I have to do to return it?

    Thanks for your help!

    Posted via CB10
    10-11-15 09:49 AM
  2. raino's Avatar
    raino
    Q&A Team
    https://salesforce.services.blackber...ebforms/shopbb

    This isn't double typing, right?
    10-11-15 10:13 AM
  3. DWR69's Avatar
    DWR69
    No it's not double typing, it's very sensitive, it sould be a contact problem in the key.

    Thank you very much for the link! i'm going to send the request

    Posted via CB10
    10-11-15 11:23 AM
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