1. CrackBerry Question's Avatar
    hello,

    I have a hudge problem, first, excuse me for my english, i write not good english because i am not english but french.
    So, that is the issue :
    I did the full restore of the Z10. as you know it deleted all of apps, data ect..but not i try to restore the back up i made before the full re_installation. with bb link.,
    The BB link dosnt want to restore the sauvegarde,it said the BB ID isnt not the the same as the z10 than computer. So i cant restore the back-up i made. My contact, data, and all of apps is into the back-up. i really need this. and when i connect into the bb world i cant see the app i already bought and remove.

    I am really frustreted to dont know how fix it.
    06-23-14 12:03 PM
  2. jaydee5799's Avatar
    Hello!
    Welcome to CrackBErry!
    So it sounds like you are not using the same BlackBerry ID (BBID) on your phone now? Is that what you are saying? All your purchases in BlackBerry World are associated with that BBID.
    06-23-14 12:07 PM
  3. stewberry's Avatar
    Hello!
    Welcome to CrackBErry!
    So it sounds like you are not using the same BlackBerry ID (BBID) on your phone now? Is that what you are saying? All your purchases in BlackBerry World are associated with that BBID.
    yes, the computer say i dosnt use the same id than the file of back up .
    z10 Wont restore - Please help!
    I have got the same problem and i tried to do the instruction but it dosnt work.. i begin to be frutated..
    Last edited by stewberry; 06-23-14 at 04:56 PM.
    06-23-14 12:23 PM

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