Restore Fail

I.T. just updated my blackberry and now I am trying to restore from my last backup. BB Link is telling me that there are "No backups available for this device". I verified the files are there by looking in the folder. This is really crazy. Any help would be greatly appreciated.

Jim

Have you logged into bb ID on you device?

Posted via CB10

I think I ran into this problem before. Make sure you have the latest OS version. IE: Software update.

Hope this helps!

I am not sure what "longed in either your bb ID on you device" means.

Originally Posted by jsheldog

I am not sure what "longed in either your bb ID on you device" means.

Lol my bad a combination of auto correct and a Friday night. Try logging into BlackBerry App World make sure you entered your BlackBerry ID in the settings

Posted via CB10

I have logged in with my BlackBerry ID and still it is not finding the files

My phone was replaced under warranty. I can see my backup files but get the message saying BlackBerry id on my device does not match backup. Called tech support. Everyone is stumped. Can anyone help?

Posted via CB10