1. CrackBerry Question's Avatar
    i have blackberry 9360, it is under warrenty, n from last 6 months it has visited service center for more than 6 times for technical issues.....im asking for replacement but they r not ready to do.....what shud i do???
    07-27-14 09:53 AM
  2. just_luc's Avatar
    Unfortunately that is up to your carrier. The normal process is repair and not replacement, but I agree that 6 trips to the repair center within a year is quite excessive. Were these all for the same issue?

    Many factors will come into play, such as how long you've been a customer, how much you spend a month and your history as a customer, but I would call the carrier, ask to speak with a manager or the customer retentions department and threaten to take my business elsewhere if they will not get you a working device.
    07-28-14 01:03 PM

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