1. Michael Weinberger's Avatar
    My BlackBerry Z10 keeps restarting randomly. How do I do a hard reset ?
    Mike

    Posted via CB10
    08-20-14 02:46 PM
  2. sam bulushi's Avatar
    press and hold your volume up and down key until the screen goes off and restart..

    Posted via CB10
    08-20-14 03:30 PM
  3. Michael Weinberger's Avatar
    How do I do a factory reset ?

    Posted via CB10
    08-20-14 09:39 PM
  4. anon721037's Avatar
    In security there is a option security wipe,
    08-20-14 10:02 PM
  5. adrianod1993's Avatar
    Happened to me with my Q10. Try seeing if it happens when your putting it down or shaking the device. It could be your battery is loose and u'll have to put a little piece of paper(business card is good) between the battery and frame that hold the battery.

    Posted via CB10
    Michael Weinberger likes this.
    08-20-14 11:46 PM
  6. Michael Weinberger's Avatar
    That's exactly my problem! I'll give it a go.

    Posted via CB10
    08-21-14 10:55 PM
  7. adrianod1993's Avatar
    That's exactly my problem! I'll give it a go.

    Posted via CB10
    Make sure to put the piece of paper or carton on the oposite side of the battery contacts

    Posted via CB10
    Michael Weinberger likes this.
    08-21-14 11:03 PM
  8. Michael Weinberger's Avatar
    Thanks ! I put in my spare battery and that fixed it all up ! I guess my battery is a bit too small. Thanks man for the help

    Posted via CB10
    08-21-14 11:19 PM
  9. adrianod1993's Avatar
    My pleasure man any time!

    Posted via CB10
    08-21-14 11:22 PM

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