1. MRazvan's Avatar
    Hello BB world,

    I can't restore a Q5 backup(backup from a dead Q5) on a new Q5.
    The BB link tells me that it's a different phone ( ok, i know this !!) and tell me it can not back up application data and 2 other things ( not important as data to me).
    But i want only contacts !

    Some ideas !

    Posted via CB10
    07-11-14 11:48 AM
  2. anon721037's Avatar
    Have you tried the device switch instead of trying to restore.
    07-11-14 12:08 PM
  3. rthonpm's Avatar
    Switch device is the option you're looking for. It will take a little while to install everything, but it will bring you right back where you were on the old device, though you will need to re-enter email and account passwords.
    07-11-14 12:47 PM
  4. MRazvan's Avatar
    Victory, after inserted the SIM in the new phone and sign in with BB ID.


    Posted via CB10
    07-12-14 03:01 PM
  5. MRazvan's Avatar
    .... with restore option.
    For the switch option i think you need both phones. Corect ?
    In my case i only have the new one.

    Posted via CB10
    07-12-14 03:04 PM
  6. moegh's Avatar
    The new Q5 have a newest os than the old one?

    Q5-10.3.0.296/441(radio)
    07-12-14 03:21 PM
  7. anon721037's Avatar
    .... with restore option.
    For the switch option i think you need both phones. Corect ?
    In my case i only have the new one.

    Posted via CB10
    Yes you need both phones,
    07-12-14 03:54 PM
  8. MRazvan's Avatar
    The backup file was made under an older OS. But both 10.2
    I don t think that OS that are near one with another can create problems

    Posted via CB10
    07-13-14 01:52 AM

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