1. CrackBerry Question's Avatar
    The software on the device was updated to 10.2(something) and all contacts were lost. Since then 30-ish have come back as we try to save numbers from the call-list it says the numbers already exist but where do we find them?

    Sorry for the lack of technical knowledge, it's my dad's device and he's been on the 'phone all day to the helpline to no avail.
    07-03-14 02:22 PM
  2. m1kr0's Avatar
    Try restarting the device by holding the power button and selecting restart option on screen. See if this helps.

    Z10 STL100-1, OS 10.2.1.3247
    07-03-14 02:26 PM
  3. alxwheeler's Avatar
    Thank you so much for your reply. He has tried to reset it a few times now. The first time he left it half an hour and that is when the 30 or so came back, he left it longer & none of the others came back.

    It's like they are in the device somewhere but we just can't them!?!
    07-03-14 02:43 PM
  4. m1kr0's Avatar
    Next step is a hard reset: hold both volume rockers until the blue loading circle becomes visible on screen (about 30 seconds). If this does not help, some questions: is he on BES? How are contacts stored (work Outlook account, free mail clients, only on device, Sim card)?

    Z10 STL100-1, OS 10.2.1.3247
    07-03-14 02:53 PM
  5. alxwheeler's Avatar
    He has tried holding down both volume buttons to reset.
    He isn't on BES.
    The contacts are only saved to the device.
    07-03-14 03:03 PM
  6. m1kr0's Avatar
    He has tried holding down both volume buttons to reset.
    He isn't on BES.
    The contacts are only saved to the device.
    I was hoping not to get that answer. Local contacts are never a good idea if something goes wrong. If he recently backed up his phone to his PC via BlackBerry Link, a restore can be attempted (I guess that wasn't done). If he used a free email provider like Gmail or Hotmail or Yahoo or one of the others, chances are his contacts are also synced to the mail provider. Deleting and re-adding those mail accounts may restore the contacts.

    Z10 STL100-1, OS 10.2.1.3247
    07-03-14 03:11 PM

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