1. Dan-Dan's Avatar
    Hey folks

    My Q10 only shows pictures and videos in letterbox format. Whether I'm taking a picture or looking at a picture, it's the same format.

    For a phone that has a really small, and really square screen, that's a strange thing. My phone displayed everything in full screen when I got it 12 months ago.

    I've searched everywhere and cannot find anything on this. What am I doing wrong? I'm also finding that I can't swipe across to see the rest of a webpage (where it's larger than the screen) unless I touch the part of the screen that doesn't have an active frame, if that makes sense?

    Really appreciate some advice!

    Dan
    06-27-14 11:33 AM
  2. anischab's Avatar
    The videos are taken in16:9, true... you can chose 1080p or 720p.

    The photos can be 1:1 (square), 4:3 (Bold screen format/TV format) and 16:9 (wide screen format).

    I made a screen shot to help.
    In the photo App, press the three dots, down right and chose the format you want.

    Click image for larger version. 

Name:	IMG_20140627_184831.png 
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Size:	23.3 KB 
ID:	280974

    Click image for larger version. 

Name:	IMG_20140627_184837.png 
Views:	66 
Size:	44.8 KB 
ID:	280975

    BlackBerry*Q10, T-Mobile Germany - SQN100-3, Running OS 10.2.1.2941
    Dan-Dan likes this.
    06-27-14 11:52 AM
  3. Dan-Dan's Avatar
    Thank you anischab, that's much better.

    Can I ask how I can change my settings to view pictures (be it pictures I've taken or pictures on websites) in full screen? Everything is letterbox.

    Is there a default universal screen setting that I might have accidentally changed?

    Thanks for helping me out.

    Dan
    06-27-14 07:35 PM
  4. anischab's Avatar
    Can you please make a screenshot from (any picture) you're viewing and post it here? (screenshot is made by volume up and down simulnaeously and is saved in your phone default folder)...
    I could not change any option... so may be I understand more.
    Are you talking from "thumb nails" so click on one picture then scroll on the screen. Take new pics 1:1 and view them... is it solved??
    Are you using a picture viewing app? Or the original picture viewer of your cam/phone?

    BlackBerry*Q10, T-Mobile Germany - SQN100-3, Running OS 10.2.1.2941
    06-27-14 11:08 PM
  5. anischab's Avatar
    The only thing I noticed, only 1:1 taken pics fill up the screen. The 4:3 and 16:9 pics show up with black rows. Up and down (or to the sides) if shown in viewe. Here's an example:
    Same object, 3 different photos, taken 3 times, first 1:1, second 4:3 and third 16:9
    Here we go:

    Attachment 281154

    Attachment 281155

    Attachment 281152
    Last edited by anischab; 06-27-14 at 11:30 PM.
    06-27-14 11:12 PM
  6. anischab's Avatar
    When viewed, the first photo fills up the whole screen (that's how I take my selfies for What'sApp and BBM's squared profile-foto)...
    The other two show "letterbox" as you say.

    BlackBerry*Q10, T-Mobile Germany - SQN100-3, Running OS 10.2.1.2941
    Dan-Dan likes this.
    06-27-14 11:32 PM
  7. Dan-Dan's Avatar
    The only thing I noticed, only 1:1 taken pics fill up the screen. The 4:3 and 16:9 pics show up with black rows. Up and down (or to the sides) if shown in viewe. Here's an example:
    Same object, 3 different photos, taken 3 times, first 1:1, second 4:3 and third 16:9
    Here we go:

    Attachment 281154

    Attachment 281155

    Attachment 281152
    Ah hah! That was it. It was the photos taken in 16:9 that were displaying in 16:9. Such obvious solutions to problems that for some reason, completely eluded me.

    Thanks for your help, much appreciated!

    Dan
    anischab likes this.
    06-28-14 12:21 AM

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