q10, and now it won't restore and none of the media or doc files are on my phone
I did the full backup in blackberry link and then when I try to restore, it cancels out every time. Nothing is on my phone in terms of pics, music, or documents. Contacts and calendar are still in tact on my phone. I took some other pictures after that and then tried to restore again, and those pictures were deleted off my phone as well. Please help me get these files back. There is a bbb file on my computer, it just won't restore back on to my q10.