1. CrackBerry Question's Avatar
    Good day,
    The phone for some reason requests a Username (Most confusing) because it does not recognise my email address. On the Internet I could change my password with my email address as the username.

    But booting up the phone it does not recognise my login details.
    Can't use the phone, if I exit it states I'll lose all my data, hence I need to cancel.
    When I start again, same story.

    I need help, please.
    08-16-16 06:32 AM
  2. Bla1ze's Avatar
    If you have gone through all of the BBID reset options and it's still not working, then your best bet would be to contact BlackBerry support directly.
    08-17-16 02:31 PM

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