1. CrackBerry Question's Avatar
    Is there anything i can do? I've tried holding down the power button for 32 seconds and nothing changes. Is there any other things i could try? It's a t-mobile bought straight from t-mobile store if that helps.

    P.s How is someone supposed to call blackberry support if their phone won't turn on?
    10-19-16 08:26 PM
  2. Dunt Dunt Dunt's Avatar
    You find another phone to call from....

    How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

    Stuck at boot screen, with a BlackBerry logo, and a blue LED

    If you find your device in this state, press and hold the Power key for 15 seconds, ensuring the Volume up, Mute, and Volume down buttons are not pressed. Should PRIV fail to start up, please contact BlackBerry Support.
    The 32 Seconds is suppose to do a hard reset... might try a combination of volume keys just to see.


    Next thing would be Reload BlackBerry powered by Android smartphone - United States
    10-20-16 02:08 PM

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