Playbook initial setup out of box fails
My brandnew playbook just out of the box does not recognize any wifi signals. It is a 4g LTE 32 GB version running on 2.0 version. So Iam unable to do the initial setup.
I tried updating it to 2.1 version via blackberry desktop software version 7.1.0.41 version on Windows 7 professional PC.
when connected to desktop software, it recognizes the playbook and shows installs availabvle. when I click install, it says"Desktop Manager states Updated Software Component Must Be Installed" I choose install and after a while it says "An error has occurred while downloading the BlackBerry Desktop Software. Please try again."
This keeps happening every single time i tried.
Also, this is happening when I connect by torch 9800 or Tour 9630.
I would really appreciate if someone could help me fix this issues.
Thanks
--Sasi.