1. Diogo Cardoso's Avatar
    This week I'm having an issue never had before, when opening the phone app I can't scroll down to see my calls, or even when I'm receiving a call the screen stays with the history of my calls I can't answer the phone call, this not happens every time bit when it happens it's very annoying. What can I do when this happens? I only do a normal restart

    Posted via CB10
    07-13-14 07:40 AM
  2. jaydee5799's Avatar
    Hi and welcome. Which device and which OS d you have please? This will help us to answer you. Sounds like an OS problem anyway. Did you load anything recently that made this happen?
    07-13-14 10:54 AM
  3. Diogo Cardoso's Avatar
    Z10 stl-2 latest software release 10.2.1.3247

    Posted via CB10
    07-13-14 11:29 AM
  4. ronfc's Avatar
    Try a hard reboot by holding down the power/lock button until your device shuts down. Then after a moment, turn it ON again.
    07-13-14 11:36 AM
  5. Diogo Cardoso's Avatar
    The power/ lock button or both volume buttons?

    Posted via CB10
    07-13-14 02:03 PM
  6. anon721037's Avatar
    the volume up down buttons.
    07-13-14 03:05 PM
  7. Diogo Cardoso's Avatar
    What's the difference?

    Posted via CB10
    07-13-14 04:07 PM
  8. anon721037's Avatar
    the power button is a soft start i believe and the volume buttons are considered a hard reset.
    07-13-14 04:15 PM
  9. Diogo Cardoso's Avatar
    Do I loose anything? Or I don't need to do a backup before?

    Posted via CB10
    07-13-14 05:09 PM
  10. anon721037's Avatar
    no you wont lose anything, its just a hard reset.
    07-13-14 05:11 PM
  11. ronfc's Avatar
    the power button is a soft start i believe and the volume buttons are considered a hard reset.
    Well, anyhow, this will also work.

    Cave, cave, moderator videt
    07-13-14 11:31 PM

Similar Threads

  1. Why can't Google play service work on z10 since it is an android
    By micheal sowemimo in forum General BBM Chat
    Replies: 8
    Last Post: 07-19-14, 12:01 AM
  2. BlackBerry Bold 9900 issues
    By dingan114 in forum BlackBerry Bold 9930/9900
    Replies: 3
    Last Post: 07-14-14, 10:58 AM
  3. Replies: 5
    Last Post: 07-13-14, 11:20 PM
  4. Where did I can get wallpaper like this?
    By Ericho_sukmana in forum Android Apps (Amazon Store & APK Files)
    Replies: 2
    Last Post: 07-13-14, 12:44 PM
  5. I have questions about issues relating to Microsoft apps
    By Jonathan Sexton in forum Ask a Question
    Replies: 1
    Last Post: 07-13-14, 07:09 AM
LINK TO POST COPIED TO CLIPBOARD