1. Sturdy Xocticox's Avatar
    [Link to screen cap with personal info deleted]
    .
    It's been 2 years payments option isn't working on my BlackBerry Z30.

    Posted via CB10
    Last edited by Ecm; 02-02-17 at 12:00 PM. Reason: Please don't post personal info! Thanks
    02-02-17 06:44 AM
  2. DaFoxGrey's Avatar
    Please remove the image link, as it is showing half of your PayPal login info.
    Someone can use that info to try to steal your PayPal account.

    Using your BlackBerry Z30's default Browser which is not in Desktop Mode in the browser's Settings/Developer Tools (Turn Off Desktop Mode if ON), follow this link:
    https://appworld.blackberry.com/webs...ntent/59992049
    and install the Payment Options app update from there.
    See if that fixes the issue.
    NOTE: If you try visiting that link with a computer, a third party web browser on your Z30, or if the Z30's browser is in Desktop Mode, it may not pre-load the correct link to the update in question.

    See CrackBerry's article and/or the BlackBerry KB info on the issue here:
    Unable to add a PayPal account within BlackBerry World? There's a fix for that | CrackBerry.com
    Unable to add PayPal account within BlackBerry World on a BlackBerry 10 smartphone
    02-02-17 09:40 AM
  3. Sturdy Xocticox's Avatar
    Thank you.

    Posted via CB10
    DaFoxGrey likes this.
    02-02-17 12:21 PM
  4. Sturdy Xocticox's Avatar
    Still not working.


    Posted via CB10
    02-03-17 01:16 PM
  5. DaFoxGrey's Avatar
    Still not working.


    Posted via CB10
    Were you able to install the update?
    Try restarting the device and trying again to add the payment info.

    If it is still not working after above, make sure you have a good data connection on either your cell or WiFi network and that you are current connected to BlackBerry Services.
    To tell if you are connected to BlackBerry Services, you should see the BlackBerry Spots icon, like your avatar picture, next to the signal bars.
    If the spots are there, you are connected.
    If not, then:
    1. Settings/About/Select Network from the Category drop down.
    2. Tap the three dots in lower right
    3. Tap Register BlackBerry
    02-03-17 02:08 PM
  6. Sturdy Xocticox's Avatar
    I update payments application and network is registered also. I tried reboot device but still not sure

    Posted via CB10
    02-04-17 09:50 AM
  7. DaFoxGrey's Avatar
    I update payments application and network is registered also. I tried reboot device but still not sure

    Posted via CB10
    I'm at a loss then
    Maybe someone else how has had a similar issue can chime in.
    02-04-17 01:12 PM
  8. Sturdy Xocticox's Avatar
    Yeah. And there is no blackberry care Center in my city that's my main problem.

    Posted via CB10
    02-05-17 02:00 AM
  9. anon(10154733)'s Avatar
    I've got the same problem and have tried all of the above including pressing "save" "in excess of ten times" as is suggested in the BlackBerry KB article.

    Posted via CB10
    03-18-17 04:29 PM
  10. anon(10154733)'s Avatar
    Just an observation: I didn't have this issue until upgrading to 10.3.3 though it sounds like others have had the problem prior to that rollout

    Posted via CB10
    03-20-17 07:03 PM
  11. anon(10154733)'s Avatar
    Have you found any solution to this? I can't even add a credit card as a payment option.

    Posted via CB10
    03-24-17 09:10 PM
  12. anon(10154733)'s Avatar
    Yeah. And there is no blackberry care Center in my city that's my main problem.

    Posted via CB10
    Have you found any solution to this? I can't even add a credit card as a payment option.


    Posted via CB10
    03-24-17 09:11 PM

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