1. Denveryj's Avatar
    My screen is cracked on my passport which seems impossible to get fixed around here. Can I simply just put my card back into my Q10 and it work? Or do I have to attend a Telus store?

    Posted via CB10
    12-06-15 06:30 AM
  2. kbz1960's Avatar
    Seems like that works with GSM carriers.
    12-06-15 06:32 AM
  3. art ur's Avatar
    You will also need an adaptor or a new sim card since the difference between nano and micro sim.

    Posted via CB10
    12-06-15 06:37 AM
  4. Lusitano17's Avatar
    I believe change of device with Telus requires "registration " of Sim card number. Unless you have a prepaid plan I believe you have to go through Telus service....outlet, online or phone.
    12-06-15 07:56 AM
  5. Denveryj's Avatar
    Thanks! I had lent the Q10 to my mother, but she didn't like it. How do I erase all of her stuff on here?

    Posted via CB10
    12-06-15 02:34 PM
  6. bokyo102's Avatar
    just do a security wipe or autoload the newest OS, with regards to putting your Nano sim, DO NOT USE SIM CARD ADAPTER!!!!! you can ues your Nano Sim on your Q10, see attached image.From Paspport to Q10-nano.jpg
    12-06-15 02:49 PM
  7. bmercer94's Avatar
    DO NOT USE A SIM ADAPTOR. They damage more often than not. It's not worth it. To delete her data, go settings, security and privacy, security wipe.

    As for changing Sims, follow the above posts picture. You don't have to update your device on telus' website. It gets device data from your phone via the SIM.

    Posted via CB10
    12-06-15 06:27 PM
  8. kbz1960's Avatar
    Make sure to go to BlackBerry Protect website and remove it from her account and then turn it off on the phone.

    If she has signed in with her BBID
    12-07-15 03:29 PM
  9. timee80's Avatar
    As others have said, do NOT use a sim adapter. When you try to remove it the inside edges will catch the pins in the sim tray and bend/snap them. Don't ask how I know

    Posted via CB10
    12-07-15 03:57 PM

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