1. iamSaira's Avatar
    Does anyone know why I'm getting certain emails coming through on outlook/ computer but not on my phone? Never had this problem before but it's worrying because I don't like missing emails...

    Any help would be much appreciated.

    Saira

    Posted via CB10
    07-14-15 08:29 AM
  2. Madhuchandran's Avatar
    Outlook account performs as well on all my BlackBerry 10 devices. Suggest, you go through account configuration to ensure Push Service is opted for.

    Posted via CB10
    iamSaira likes this.
    07-14-15 08:39 AM
  3. Dunt Dunt Dunt's Avatar
    What type of email account is it? POP, IMAP, Active Sync...

    Usually when something goes wrong, I just delete the account and then recreate it... paying close attention to the Advance Settings.
    iamSaira likes this.
    07-14-15 08:42 AM
  4. Madhuchandran's Avatar
    Outlook is active sync.

    Posted via CB10
    07-14-15 08:57 AM
  5. rthonpm's Avatar
    It's not quite clear from the OP whether they're using Outlook the application, or Outlook.com the service. With that said, are the messages you're not getting going to a subfolder, or are they not showing up after you read them on the computer?
    iamSaira likes this.
    07-14-15 09:24 AM
  6. iamSaira's Avatar
    Thanks everyone.

    Basically when I open up my outlook on my computer, I see messages from yesterday for example that haven't been read. I then look at my hub on phone and they haven't come through anywhere even junk mail sub folders etx... I have like 9 emails which all work fine, it just seems to be my one imap account which is my company account. It was fine before but over last few days I've noticed some emails not showing on hub.

    Hope I'm making sense!

    Posted via CB10
    07-14-15 09:54 AM
  7. Dunt Dunt Dunt's Avatar
    Reboot the phone.... see if that clears up the issue.

    If not remove the Account and then recreate it, making sure to look at that advance setting for syncing.
    iamSaira likes this.
    07-14-15 09:58 AM
  8. iamSaira's Avatar
    OK will try that out. Thank you all

    Posted via CB10
    07-14-15 10:16 AM

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