1. shadow9898's Avatar
    Hi! So, my mom has 2 phones and she has transferred her bbm id into the new phone and gives the old phone to her friend. But her friend cant use the bbm, she cant login into her account/id, so when she tries to login, my mom's account will show up and the one in my mom's new phone will be signed out. Please help me on how to sign out the id from the old phone so the new id can be signed in. Thanks!
    06-19-14 07:33 AM
  2. eaburger's Avatar
    Hi, you need to do is a Factory Reset. The steps will be different if is a Legacy Phone or a BB10 phone.

    But after the Factory Reset, you need is to login to the BlackBerry ID and here you mom's friend only need to create a new one.

    Posted via CB10
    06-19-14 07:44 AM
  3. BadGoliath42's Avatar
    If it's a BB10 phone, Settings -> BlackBerry ID -> Edit (at the bottom)

    Posted via CB10 on my Z30STA100-5/10.3.0.296
    06-19-14 07:44 AM
  4. BadGoliath42's Avatar
    Hi, you need to do is a Factory Reset. The steps will be different if is a Legacy Phone or a BB10 phone.

    But after the Factory Reset, you need is to login to the BlackBerry ID and here you mom's friend only need to create a new one.

    Posted via CB10
    True, my bad, my way is only to change your email or username but stay with the same BBID.

    Like he said, security wipe, which you should always do when giving your phone to somebody else anyway.

    Here is how on BB10:
    http://helpblog.blackberry.com/2013/...lackberry-z10/

    On BB7:
    Http://blackberry.com/btsc/viewdocum...ListHelperImpl

    Posted via CB10 on my Z30STA100-5/10.3.0.296
    06-19-14 07:52 AM

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