Not receiving messages after swapping battery

01-04-15, 01:52 PM

Diogo Cardoso

Hi, I recently bought the charger bundle for my Z10 the best accessory of course but now I'm facing a problem. When I'm in the middle of a conversation by text messages, when I change the battery, I noticed that some messages don't appear on hub only if I search them, and also I didn't received the last messages, I checked with the contact and doesn't appear on my phone that's so weird and not good! What can be the cause or what can I do to resolve this? Every time I change the battery I'm afraid of not receiving text messages that are important...

Z10STL100-2/10.2.1.3442

Posted via CB10

01-04-15, 02:07 PM

kbz1960

Turn the phone off before changing it.

01-04-15, 02:17 PM

Diogo Cardoso

Of course I turn off my phone before swapping batteries.

Posted via CB10

01-04-15, 02:49 PM

kbz1960

It's probably best to turn it off first anyway. BB10 isn't like the old bb's where sometimes pulling the battery was essential and the OS wasn't effected by it.