1. CrackBerry Question's Avatar
    We are having an issue, not getting BIS email, after a sim swop (same number & same network 02)

    This is happening on four numbers / devices, others we have changed have been OK

    Getting voice calls without a problem

    Tried checking data plan, a different sim (again swop using same mobile number) & tried new Curve device but still no email working

    Can anybody help / advise with possible resolutions? Would be much appreciated
    11-10-14 06:43 AM
  2. anon1727506's Avatar
    Have you tried logging into your BlackBerry account and re-sending the service books? (you do have a BIS Plan on all these accounts)
    11-10-14 08:16 AM
  3. MobileMadness002's Avatar
    You will need an active BIS service on any SIM to work properly in this device. Do an HRT registration, then proceed from there.
    11-10-14 10:31 AM

Similar Threads

  1. BlackBerry Passport Back at #1 on "Amazon Hot New Releases...
    By im0712 in forum BlackBerry Passport
    Replies: 7
    Last Post: 11-10-14, 12:00 PM
  2. How do I zoom on websites that disable it?
    By CrackBerry Question in forum Ask a Question
    Replies: 2
    Last Post: 11-10-14, 11:13 AM
  3. Can I print my messages on a Z30 from my pc?
    By CrackBerry Question in forum Ask a Question
    Replies: 1
    Last Post: 11-10-14, 06:45 AM
  4. Not able to activate mobile hot-spot
    By Samar Wachasundar in forum BlackBerry Torch 9860/9850
    Replies: 1
    Last Post: 11-10-14, 06:38 AM
  5. Any screen dimming apps for bb10? Want it not bright at night :D
    By Ryan Betker in forum BlackBerry 10 Apps
    Replies: 1
    Last Post: 11-10-14, 05:42 AM
LINK TO POST COPIED TO CLIPBOARD