no sound

My BlackBerry Priv is silent. Sound is on but the phone is not ringing. Help

Thanks for the help. It is much appreciated.

have you rebooted a few times? Maybe it's just stuck? Also, you are sure you have a normal profile for sound and there is supposed to be sound?

I've rebooted- powered off twice. And the sound is on

Thanks for the help. It is much appreciated.

I had same problem with my new Priv, no ring sound when a call came in. I went to settings>Notifications and there is no volume slider for Ring Tones but it would not respond to my touch. I tried the Up Volume button and the slide control moved.

Z10>Z30>Passport now BB Android Priv