1. CrackBerry Question's Avatar
    Hi,
    I'm no longer recieving e-mails on my 9800 torch. When I go to setup and e-mail accounts it says - Your device had a problem connecting to the server.

    Please help!
    06-16-14 07:31 AM
  2. MobileMadness002's Avatar
    Standard things. Turn off WiFI use only the cellular network, resend service books, battery pull. If all that fails, I would then recommend calling carrier to make sure that NO changes have been made to your account unknowingly.
    06-16-14 07:33 AM
  3. jpvj's Avatar
    First perform a network diagnostics.
    KB31560-How to perform a Network Diagnostic Test

    If the test fails, you need to call you carrier as it is related to your subscription/SIM.
    06-16-14 07:37 AM

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