New member - Link not seeing BB Files on Hard Drive (even though it's recognizing device)

Hello everyone...new member of Crackberry, long time BB loyalist and enthusiast. Thanks in advance for any help you can offer.

Just bought a new Yoga Pro 2 running on Windows 8.1 64 bit. And, I just got a new Q10.

Downloaded Blackberry Link, plug in my device, it recognizes the Q10...I hear a sound, I see that it is recognized on Blackberry Link meaning that it is connected.

However, when I click on the music or pictures folders on the blackberry, they are empty. Also when I try to drag files from the laptop into the blackberry folders, nothing happens.

Also, I cannot see any files on the device through Windows Explorer.

All updates have been downloaded for Windows 8.1.

I have read all related topics on this forum, googled around, gone into device manager to find the blackberry driver (not sure where to look to be honest), but no luck.

Please help...I really need this new laptop to sync with my Q10.

Thank you!!!

Have you tried settings> storage and access. Scroll all the way to the bottom and turn on USB mass storage. You should then be able to see your BlackBerry through windows explorer.

Posted from my awesome Q10

But I don't have a memory card in the phone, so I don't have the USB Mass Storage option.

Posted via CB10

Do you have BlackBerry Link installed?
If so is your device detected by BlackBerry Link.?

Posted via CB10