1. staceyy tee's Avatar
    Can someone please contact me assp i wiped my BlackBerry device but forgot to turn off BlackBerry protect 1st and now I can't finish setting up my device as I can't remember my BlackBerry user name or password please help
    08-22-16 06:58 AM
  2. DaFoxGrey's Avatar
    Can someone please contact me assp i wiped my BlackBerry device but forgot to turn off BlackBerry protect 1st and now I can't finish setting up my device as I can't remember my BlackBerry user name or password please help
    Weeeeeellll, to turn off BlackBerry Protect, you would have had to log in with your BBID first anyway....

    If you can remember your email and have access to it, go here and use the Forgot Password dialog:
    https://blackberryid.blackberry.com/bbid/login/

    If you can't remember or gain access to the email address used in setting up the BBID and your device had a newer BBOS, you are completely out of luck.
    After a failed BBID lockout, you can not recover the device at all without first entering the last BBID used on the device.
    08-22-16 07:28 AM
  3. Dunt Dunt Dunt's Avatar
    https://blackberryid.blackberry.com/...coverpassword/


    BBID is an email address.... you can use the link above to reset the password.

    If you lost access to that email address, you are going to be in the market for a new phone.
    DaFoxGrey likes this.
    08-22-16 07:30 AM

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