1. Nydnic's Avatar
    Tried to turn on parental controls to see if I could change it so other people couldn't use some apps on my phone but now I turned it off and all the apps won't come back! I restarted it and I made sure I turned back all the settings to normal but they still won't come back!

    Apps gone- Browser, BBM,camera and video, YouTube short cut

    Please help me!

    Posted via CB10
    08-22-14 06:53 PM
  2. nelsonningombam's Avatar
    Which OS are you using? 10.3 or 10.2 1

    Posted via CB10
    08-22-14 06:57 PM
  3. Nydnic's Avatar
    10.2.1

    Posted via CB10
    08-22-14 07:01 PM
  4. Nydnic's Avatar
    When I go to memory in the device monitor it says that the browser has been deleted but then how do I get it back!

    Posted via CB10
    08-22-14 07:17 PM
  5. anon721037's Avatar
    Try a hard reset first, if that doesn't work plug into link and reload your software, make sure to back before you do this.
    08-22-14 07:22 PM
  6. Nydnic's Avatar
    How do I hard reset? Is it the thing where you hold down the volume buttons for a long time?

    Posted via CB10
    08-22-14 07:24 PM
  7. Nydnic's Avatar
    I've also tried pulling the battery and it didn't help

    Posted via CB10
    08-22-14 07:25 PM
  8. anon721037's Avatar
    How do I hard reset? Is it the thing where you hold down the volume buttons for a long time?

    Posted via CB10

    Yes
    08-22-14 07:25 PM
  9. Nydnic's Avatar
    Ok so that didn't work so I guess the only option is reloading now

    Posted via CB10
    08-22-14 07:30 PM
  10. Nydnic's Avatar
    Btw when I try to re-download BBM it says an error has occurred

    Posted via CB10
    08-22-14 07:32 PM
  11. anon721037's Avatar
    Are the apps you lost in BWW , if not yes you might have to reload your software or load a leak.
    08-22-14 07:33 PM
  12. Nydnic's Avatar
    I reloaded but for some reason that didn't work so I factory reset it and then everything is back but I tried to restore and I keep getting an error message no matter what I try. If course now the reload button works fine but before it wasn't giving me the option to reload, it was only restarting the device

    Posted via CB10

    Edit: I don't have wifi right now, does that effect anything?
    Last edited by Nydnic; 08-24-14 at 09:04 AM.
    08-23-14 09:41 PM
  13. Nydnic's Avatar
    How do I get my stuff back?

    Posted via CB10
    08-24-14 12:02 PM
  14. anon721037's Avatar
    Did you do a back up with link, restore from there
    Nydnic likes this.
    08-24-14 01:10 PM
  15. Nydnic's Avatar
    Yes I did but I get an error message every time saying to make sure my phone is on and connected and try again even though it never loses its connection via usb

    Posted via CB10
    08-24-14 04:53 PM
  16. Nydnic's Avatar
    My blackberry updated after the backup. It was a small 88mb update for apps and stuff. Would that cause a problem?

    Posted via CB10
    08-24-14 06:37 PM
  17. Nydnic's Avatar
    Also is it possible to get my clash of clans base back. I've seen people on the forums say you can contact the developer and they will fix it

    Posted via CB10
    08-24-14 09:47 PM

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