1. alvinjohnfrancisco's Avatar
    Help. When im restarting my phone by holding the lock key, the bb logo will appear and will complete it's border (100% loading complete), yet the phone wont start. Ive waited for an hour and still it didn't open. I did pull off the battery and finally opened my device. What seems to be the problem in restarting via lock key?
    09-21-14 10:38 PM
  2. gangstaeckz's Avatar
    A glitch in the matrix

    Z10STL100-3/10.3.0.1154 on Bell with Unlimited Data
    09-21-14 10:39 PM
  3. anischab's Avatar
    A loop... if starting takes more than usual, say 10 min, just long-press upper button and restart. No need to pull the battery... and don't wait for ages... one user waited a whole day!!!

    BlackBerry*Q10, T-Mobile Germany - SQN100-3, Running OS 10.2.1.2941
    alvinjohnfrancisco likes this.
    09-21-14 10:44 PM
  4. alvinjohnfrancisco's Avatar
    A loop... if starting takes more than usual, say 10 min, just long-press upper button and restart. No need to pull the battery... and don't wait for ages... one user waited a whole day!!!

    BlackBerry*Q10, T-Mobile Germany - SQN100-3, Running OS 10.2.1.2941
    Okay I'll try to long press the power button the next time the bb logo is stucked up. Is it bad to pull the battery for that matter?
    09-21-14 10:50 PM
  5. anischab's Avatar
    Okay I'll try to long press the power button the next time the bb logo is stucked up. Is it bad to pull the battery for that matter?
    I don't think that's bad... I imagine that's "exagerated" since long-pressing the upper button does the job, too.

    BlackBerry*Q10, T-Mobile Germany - SQN100-3, Running OS 10.2.1.2941
    09-22-14 04:12 AM
  6. alvinjohnfrancisco's Avatar
    I don't think that's bad... I imagine that's "exagerated" since long-pressing the upper button does the job, too.

    BlackBerry*Q10, T-Mobile Germany - SQN100-3, Running OS 10.2.1.2941
    A lot of thanks!
    09-22-14 05:11 AM

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