1. bilal hijazeen's Avatar
    Hello crackberries .. My lovely phone z10 is stuck for the past 2 days on 97% factory reset.. Please i need your help with this!! I have The latest update 10.3.2

    Posted via the CrackBerry App for Android
    11-28-15 06:22 AM
  2. Paul Collins4's Avatar
    Connect to link. Restart 3 times and reload software

    Z30STA100-2/10.3.2.2639
    11-28-15 07:31 AM
  3. Anurag Dabholkar's Avatar
    Do you all do factory reset without turning off encryption?

    Blackberry Z30
    11-28-15 07:52 AM
  4. bilal hijazeen's Avatar
    I did it while the encypration was on (missspelled)

    Posted via the CrackBerry App for Android
    11-28-15 09:04 AM
  5. bilal hijazeen's Avatar
    And a question.. What happend when the battery bulled out while resetting?

    Posted via the CrackBerry App for Android
    11-28-15 09:05 AM
  6. brookie229's Avatar
    Do what Paul Collins suggested above. Start Blackberry Link on your PC, attach your z10 using the usb cable and hold the power button down for 20-30 seconds until your phone re-boots. Blackberry Link should pick up your z10 and then you can reset to factory. If holding the power button down doesn't work you can pull the battery out then re-insert it with no problems. Good luck. In the future, for all resets, data encryption should be turned off and you should also uninstall as many apps as possible and delete texts, bbms, all messages etc. In general, the more info you remove manually, the better. Also remove your sd card if you have one in your phone.
    Paul Collins4 likes this.
    11-28-15 09:24 AM
  7. Anurag Dabholkar's Avatar
    And while removing ya sd card turn off encryption if it's on. Or else yu ll never be able to access ya data anywer come wat may. Good luck.

    Blackberry Z30
    11-30-15 05:15 AM

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