1. CrackBerry Question's Avatar
    when you call me its rings but it does not show anything on the screen even missed calls,and it can not dial the touch pad does not respond but every the is fine on my Z10
    11-17-16 12:15 AM
  2. Lusitano17's Avatar
    when you call me its rings but it does not show anything on the screen even missed calls,and it can not dial the touch pad does not respond but every the is fine on my Z10
    Could be one of several issues....first start off with a "hard reboot" of device.
    Hold the power button down for 20-30 seconds...the red LED should flash and the BlackBerry boot logo will reappear. Release the power button and let the device boot up.
    After the device has powered on you should use BBVE(available in BBW if not already on your device) to troubleshoot your device operation.
    If the device continues to have problems it could be hardware related but it may be worthwhile to try a reload of your OS.

    Posted via CB10
    silversmith75 likes this.
    11-17-16 01:08 AM

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