1. CrackBerry Question's Avatar
    there is an update available but when I try and load it, it says an error occurred.

    when I try and re install it freezes my apps and I have to remove battery to re boot. Does not solve the problem
    12-14-15 06:03 PM
  2. maria_paz's Avatar
    In this case i think your device needs an update.
    Have you tried updating it using BB LINK?
    Because the only reason that comes to my mind is that your device software version is not updated.
    You have to reload it so the default apps will be updated too. There's no harm on trying right?
    But be sure you backed up first before performing software reload for all your files will be deleted.
    If you're done reloading software you can try to open BBM again, and if your device still experiencing the same issue after that maybe you should bring your device to an Authorized Blackberry Repair Center for better check up
    12-14-15 08:52 PM

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