1. CrackBerry Question's Avatar
    my BB Q5 is plugged in to the laptop. BB Link says it's not connected. How do I back up? This is a relatively new (last 3 or 4 weeks) phenomenon.
    11-06-14 05:20 PM
  2. Chris Degroote's Avatar
    What version of BlackBerry Link do you use and what is the OS of your phone?

    Posted via CB10
    11-06-14 06:33 PM
  3. strongbiz's Avatar
    Blackberry 10.2.1.2977 OS; bb link version? can't figure it out because it says my BB is disconnected.
    11-06-14 07:22 PM
  4. strongbiz's Avatar
    found it. version 1.2.3.56
    11-06-14 07:23 PM
  5. todparsons's Avatar
    Make sure all the services are running on your computer and you can fiddle about in phone settings to see if that fixes it. If not reinstalling link has always worked for me

    Posted with my z10 stl100-2 running 10.3.1.938
    11-06-14 09:42 PM
  6. INFOmuzRON's Avatar
    Sometimes when I just connect my BlackBerry to my computer via USB. And my phone is locked it doesn't connect. But once I enter my password on my phone then it asks to enter my password on BBLINK then it connects.

    Posted via CB10 | Q10
    11-06-14 10:08 PM
  7. strongbiz's Avatar
    phone is unlocked and now connected via usb to computer. I opened Blackberry link and under devices is says my blackberry is disconnected.
    11-07-14 12:49 PM
  8. strongbiz's Avatar
    I will reinstall link and see if that works. First though, i have to save some of my text messages and photos.
    11-08-14 09:37 AM

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