1. 5crazies's Avatar
    Hi all, my priv is frustrating me. It shuts down at 20% battery, and I can't restart it unless it's plugged in. How do I fix this? It's not like I can pull the battery. Can someone please help me?

    Posted via the CrackBerry App for Android
    04-06-16 10:32 PM
  2. Theophilus736's Avatar
    I think this is usually the battery going bad. I've only experienced this with devices that are like 2+ years old or running extremely hot. Has your Priv been running really hot?
    04-06-16 10:54 PM
  3. Lusitano17's Avatar
    Hi all, my priv is frustrating me. It shuts down at 20% battery, and I can't restart it unless it's plugged in. How do I fix this? It's not like I can pull the battery. Can someone please help me?

    Posted via the CrackBerry App for Android
    OP read through the following thread...several suggestions which may be of help

    battery/heat, are you serious?

    Ensure your OS is up to date and disable any unnecessary applications to start.

    There are several threads related to similar issues and many have offered some concrete solutions so have a good look through them. Good luck!
    04-07-16 02:09 AM
  4. 5crazies's Avatar
    Yes it runs very hot. I've been disabling apps all morning and it's died after 2 hours since 100% battery. I might have to send it in

    Posted via the CrackBerry App for Android
    04-07-16 11:57 AM
  5. 5crazies's Avatar
    Thanks I'll see if I can get to the forum, it won't let me follow the link

    Posted via the CrackBerry App for Android
    04-07-16 11:57 AM
  6. Lusitano17's Avatar
    04-07-16 01:30 PM
  7. 5crazies's Avatar
    So, I deleted my Facebook, downloaded a phone manager like someone had suggested to cool the phone and delete apps that start on their own. It still shuts down at 20%. This last time it got to 20, shut down, then when I plugged it in it was at 0% battery. No clue what's going on. I don't know how to figure out what apps need to run and which ones I can disable. What the heck is smart card service and why is it running?. I may have to bring it in.

    Posted via the CrackBerry App for Android
    04-07-16 05:18 PM
  8. Lusitano17's Avatar
    You may need to familiarize yourself with the Android OS but if you're still having issues call BlackBerry support.
    PRIV comes with 12 months of free, complimentary support.
    Call 1-866-533-8067 (Canada\USA), or 0800-141-3330 (UK)!

    ...or I would suggest save yourself the headache and take it back to your retailer as faulty. Good luck!
    04-07-16 05:44 PM
  9. The Commander's Avatar
    You better ask for a replacement. Or try calibrating your battery.

    Posted via the CrackBerry App for Android
    04-07-16 05:58 PM
  10. Theophilus736's Avatar
    Yeah if it's displaying 20% but really it's empty, the batter has probably started to go bad. :\
    04-07-16 08:41 PM
  11. 5crazies's Avatar
    Thanks all. I'll be bringing it in

    Posted via the CrackBerry App for Android
    04-08-16 10:26 AM

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