My phone doesn't show up when I connect to it my computer. Help?
I use a blackberry PRIV.
My phone stopped being able to transfer files to my computer. It works fine with other computers. This is a commonly reported problem on android forums, and they all recommend reinstalling the phone's drivers. I've tried reinstalling the drivers and this absolutely does not work, it doesn't effect the problem at all.
When I investigate further I find that my computer is incapable of recognizing anything about the blackberry device. It knows something is connected but gives this answer:
"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
Attempting to scan for updates on the driver, uninstall the driver, uninstall the device, or anything that I see as an option for fixing this problem does not work.
The errors in the event history look like this:
"Device USB\VID_0FCA&PID_8031&MI_00\6&388f13&4&0000 could not be migrated.
Last Device Instance Id: USB\VID_046D&PID_C52B&MI_00\6&21C14FF8&0&0000
Class Guid: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
Location Path: PCIROOT(0)#PCI(1400)#USBROOT(0)#USB(2)#USBMI(0)
Migration Rank: 0xF000FFFFFFFF0023
Present: false
Status: 0xC0000719
"
I do not know what this means.
I need help, advice, and a drink.